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TELEPHONE COUNSELLING SKILLS

> Qualifications & Pathways • Traineeships • VET In Schools • Peak Bodies & Key Stakeholders • Resources

 

NSW Context

NSW Community Services and Health ITAB is awaiting NSW industry advice for this sector. 

 

 

 

Qualifications and Pathways

CHC31008           Certificate III in Telephone Counselling Skills

CHC42212           Certificate IV in Telephone Counselling Skills

 

 

 

Recognition

Recognition of prior learning (RPL) is a significant pathway for candidates to attain a national training package qualification.  There has been strong support from Commonwealth and NSW governments for RTOs to find innovative and accessible RPL strategies and approaches. 

NSW Department of Education and Training is actively assisting this quest for improved RPL pathways and has worked in partnership across many industry sectors to pilot best practice models of recognition and develop supporting resources.   Some of the innovation recognition pathways trialled included group, project and workplace based models.   

Resources and further details are available at State Training Services  

 

Traineeships

The Vocational Training Board establishes traineeships in NSW.  Through a consultative process between peak industry groups, employers and unions, facilitated by the ITAB, qualifications are identified that meet industry requirements and have appropriate award arrangements.  This information is submitted to the Board for the declaration of a vocational training order in accordance with NSW legislation.

 

As qualifications have a vocational training order established, they are posted on the NSW DET Commissioner’s Bulletin.  Further advice is available from NSW DET www.training.nsw.gov.au 

The Telephone Counselling Skills qualifications in CHC08 Community Services Training Package have not been established as traineeships in NSW.  

 

 

VET in Schools

The Telephone Counselling Skills qualifications in the CHC08 Community Services Training Package have not been identified as suitable for VET in Schools pathways.

For more information about VET in Schools in NSW visit: https://www.det.nsw.edu.au/vetinschools/

The NSW Board of Studies is responsible for the inclusion of training package qualifications in the HSC studies. Further information is available at www.boardofstudies.nsw.edu.au .

 

 

Peak Bodies and Key Stakeholders

Lifeline Australia Inc

The peak body representing the federation of the 42 Lifeline Centres within Australia

Salvo Care Line

Trained counsellors, many of them volunteers, who provide telephone counselling 24 hours a day, 365 days a year, for people experiencing a crisis or difficulties.

 

Resources

Please contact NSW Community Services and Health ITAB regarding training and assessment resource needs for the qualifications or skills sets in this industry sector.

 

 

 

Other resources may be available from industry peaks, Registered Training Organisations and Community Services and Health Industry Skills Council.

 

 

 

   

 

 


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